Training actions for the improvement of non-verbal communication
Keywords:
Education, Professional training, Communication process, Interpersonal communication, Non-verbal communicationAbstract
The objective of this research is to improve non-verbal communication in the teaching staff through training actions, taking into consideration that the teaching-learning process requires an effective communicative level, which guarantees the understanding and acquisition of useful learning to develop in society. The methodology used for its application is the qualitative approach, with an action-research design, performing a homogeneous sampling, being this sample 15 high school teachers of the particular educational unit Calasanz 2. Two instruments were applied: a knowledge test to collect information on the degree of knowledge they have of the subject in question, also a classroom observation guide, which exposed the aspects that should be reinforced; its relevance was verified through the method of validation by consensus of consultation with specialists. As a result, it was found that there is ambiguous knowledge about nonverbal communication, and its performance needs to be strengthened.
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